Information We Collect
When you register an account with ed77, we collect personal information you provide directly: your full name, date of birth, email address, phone number, and residential address in Bangladesh. During account verification, we request a copy of your National ID Card, Passport, or Driving Licence for identity confirmation.
Payment information is collected when you make deposits or withdrawals. We collect transaction details including the payment method used (bKash, Nagad, Rocket, Upay, or Bank Transfer), deposit amount, and withdrawal requests. We do not store complete payment card or mobile wallet credentials; our payment processors handle that securely.
We also collect technical data: your device type, operating system, IP address, browser type, and how you interact with our platform. This includes gameplay data, betting history, account activity, and preferences. We use cookies and similar tracking technology to remember your login status and improve your experience.
How We Use Your Data
Your information allows us to provide ed77 services: creating and maintaining your account, processing deposits and withdrawals, calculating bonuses and rewards, and conducting mandatory Know Your Customer (KYC) verification. We use your data to comply with Bangladesh financial regulations and prevent fraud.
We analyze aggregated gameplay data to improve game recommendations, detect unusual betting patterns that suggest problem gambling, and enhance platform performance. Your email and phone are used for important account notifications, deposit confirmations, withdrawal updates, and security alerts. We never use your contact information for unsolicited marketing without explicit consent.
ed77 uses your data to investigate disputes, enforce our Terms & Conditions, and protect against fraudulent transactions. We may contact you to verify large withdrawal requests or unusual account activity. Your data helps us understand player preferences and optimize the ed77 experience for Bangladesh users.
Data Sharing & Third Parties
ed77 shares your information only when necessary and always with trusted partners. Payment processors (bKash, Nagad, Rocket, Upay, and our bank partners) receive transaction details to complete deposits and withdrawals. These partners are bound by strict confidentiality agreements.
Game providers and live dealers may receive anonymized gameplay data (not your identity) to calculate payouts fairly and ensure platform integrity. We do not sell your personal data to marketers, advertisers, or data brokers. We will not disclose your information to third parties except as required by Bangladeshi law enforcement or financial regulators investigating fraud or illegal activity.
If ed77 is acquired or merges with another company, your data may transfer as part of that transaction. We will notify you of any material change in how your information is used.
How Long We Keep Your Data
We retain your account information for as long as your ed77 account is active. After account closure, we keep personal and transaction records for 5 years to comply with Bangladesh financial reporting requirements and investigate disputes. Financial transaction records are stored longer due to regulatory obligations.
Gameplay and betting data is deleted after 2 years of account inactivity, except for records needed to settle claims or comply with anti-money laundering laws. Your ID verification documents are retained for the account lifetime plus 5 years after closure. Payment processor records follow their own retention policies, which typically range from 5 to 7 years.
Your Privacy Rights
You have the right to access all personal data ed77 holds about you. Submit a request to [email protected] with your account details, and we will provide a complete record within 7 working days. You can request correction of inaccurate information or ask us to delete data that is no longer necessary, except where we must retain it by law.
You have the right to data portability: we can export your account data in standard format upon request. You can opt out of non-essential cookies and promotional communications at any time through your account settings. If you believe ed77 misused your data, you may file a complaint with Bangladesh's Data Protection Authority.
Data Security & Encryption
ed77 protects your information using industry-standard SSL encryption (256-bit) for all data in transit between your device and our servers. Your account password is hashed and never stored in plain text. We use two-factor authentication to protect against unauthorized login attempts.
Our servers are hosted in secure data centers with physical access controls, fire suppression, and redundant power systems. We conduct regular security audits and penetration testing. Our staff access personal data only when necessary and are bound by confidentiality agreements. Despite these protections, no system is 100% secure; we encourage you to keep your password private and report suspicious activity immediately.
Cookies and Tracking
ed77 uses cookies to maintain your login session, remember account preferences, and analyze how you use our platform. Essential cookies are required for the site to function; preference cookies remember your choices; analytics cookies help us improve performance.
You can disable non-essential cookies in your browser settings, though this may limit functionality. We use Google Analytics to track anonymous visitor behavior; no personal data is shared with Google. Third-party game providers may set their own cookies for gameplay tracking and responsible gaming features. You can view and manage cookies through your browser settings at any time.
Policy Updates
ed77 may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of material changes via email or prominent notice on our website at least 30 days before the change takes effect. Your continued use of ed77 after the change constitutes acceptance of the updated policy. We recommend reviewing this page periodically for the latest version.
Get in Touch
If you have questions about this Privacy Policy, need to exercise your data rights, or wish to report a privacy concern, contact our support team:
Email: [email protected]
Response time: Within 24 hours
Support hours: 24/7 Live Chat available on platform
We take all privacy inquiries seriously and will investigate any alleged violation of this policy promptly.